Rate Information

We Invite You To Compare Our Rates 
To Other Comparable Answering Services.  

However, be sure to compare all charges for 
equivalent services, not just the Base Rate. 

    Rates are often difficult to compare between services.  Pricing structures vary and it is not unlike comparing apples to oranges.  Some rates are published for taking the call only.  These generally have additional charges for dispatching and contacting on-call personnel, faxing, or relaying information.  Some charge by the minute in addition to a basic service charge.  Others charge for "Units" that can add up quickly and are often difficult to understand.  In some cases, each attempt to contact you or your on-call person may be an additional "Unit". 

    Image office Services' first priority is to provide excellent service.  Consistent with that primary objective, we strive to maintain a rate structure that accommodates all of our clients and prospective clients.  We are, in fact, an extremely economical resource pool to provide these services 24 hours a day, 365  days a year, at a very favorable and competitive rate that would otherwise be cost prohibitive at the level that we provide them to our clients.  Our basic telephone answering service is based on providing this necessary service at a rate within the reach of each business based on call volume.  Call volume is a measure of relative use of resources, both labor and technological, for this basic service.  Services beyond the basic service are priced based on the additional resources required to provide the additional services.  This allows you to use only the services that you need.

    For comparative purposes, our rates fall somewhere in the middle of the spectrum, within our industry, when comparing all charges for the services delivered.  We charge by the call, not the length of the call.  We do not charge for units of service.  Our basic service includes the dispatch of your message.  If you are looking for the best value for excellent overall service and support, then you have found us.  You and your customers will find our service both exceptional and personable.  The end result of any call should be that the caller was completely satisfied with the conversation and the outcome.  In short, they should be happy they made that call to you.

Basic Service Rates

    Many of our clients transfer their lines to us long distance to be on service with Image.  The cost of long distance, averaging only around 8½¢ a minute, is a very small incremental cost to insure that they and their customers get the attention and service that they expect for their company.  When comparing this to Services that charge by the minute or unit, this really becomes insignificant.

    You really control the cost of your answering service.  You control when and how long the service is on and when you pick up your own telephone calls.  You may use the service at certain times or 24 hours.  You are charged only for the inbound call.  There is no extra charge, from the service, to provide the basic services to you unless we incur additional costs in the process of providing these services for you.  An example would be long distance phone charges we incur, on your behalf, for making calls to your employees, customers, or faxing long distance. 

End
Rate Information

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