Telephone Answering Service - Ways to Use Our Service

Client Base

Ways to Use Our Service

Service Formats

Receptionist
We can portray a receptionist instead of an answering service to give your callers the feeling that they have reached someone within your company. It also gives an impression of professionalism and establishment to your callers. You can tell us when you are leaving and when you are returning, give us a message to give to a caller you have been waiting to hear from, or leave the service special instructions depending on what your schedule is for the day.

Customized Formats
You instruct the service as to how you want your phones answered, how you want the calls handled and the information you want obtained from each caller. If the information on our regular message form is not sufficient for the information you require, we can make special forms to use for each call or special calls.

Getting Your Calls To Image Office Services

Call Forwarding/Transferring
This is the most common way of getting your calls to Image Office Services. You can transfer as many lines as you wish to the phone number assigned by the service. You simply pick up your phone and dial 72# then the phone number at which you want to receive your calls. This is a feature available through your local telephone company for a small monthly fee.

Rollover/No Answer
This is a feature available through your local telephone company that allows you to pick up the phone by the 4th ring or it will automatically roll over to the assigned phone number you instruct the phone company to tie it to at Image Office Services. If your line is busy, the phone will automatically roll over to that assigned phone number and be answered by our service.

Direct Calling
You may have your customers/clients call directly to the phone number we assign you from the service. You may give out the phone number for customers to call on a regular basis or you can leave the number on a voice mail system and have your callers only contact the service for emergencies.

Message Dispatch Options

E-mail / Text Messaging
We can dispatch your messages to you via E-mail and/or text messaging so that you can get them on your computer in the office, at home, or on the road to multiple devices simultaneously. This also provides you with electronic copies of your messages, in digital format, that you can print, catalog or manipulate as appropriate.

Paging (Digital, Voice & Alphanumeric)
We can take your calls and page out only the important messages or all of your messages. It is completely up to you when and how you get paged. If you do not currently have a pager, we can refer you to a paging company that can take care of your needs. Prices vary depending on the type of pager and features you require. You are not charged by the service for paging calls.

Call Patching
Call Patching is an excellent way to project a professional image while on the go or when you want to take only the important calls at the moment. We can patch all of your calls, or just the ones you specify. This way you will know who is calling, and what it is about, before you decide to take the call.

We can patch your callers directly to you wherever you are, any time of day or night. If you are busy or not available for conversation but you are waiting for an important call, you can give us a way to contact you (cellular phone, home phone #, pager (to contact our office) , etc.) and we will patch the caller to you.

Cellular Phones
Cellular phones can be costly if not controlled. You can limit your calls to your cellular phone by having the service put through the calls that are important and taking messages for those calls that can wait until you get to a regular phone or at a more convenient time.

Message Line
This is a dedicated line for our clients to call in to pick up messages or give information. For your protection, you will be assigned an account number to get access to your messages. You are not charged for picking up your messages on this line.

Faxing
Your messages can be faxed as often as you like. We can fax after each message, at designated times each day, or when you call in to request your messages to be faxed. Your messages can be waiting for you when you go into the office. You can also work within your office, without answering the phone, yet know who your callers were just by looking at your fax machine.

Voice Mail
For your clients or business associates that wish to leave you a personal or detailed message, we can patch your call directly into your voice mailbox.

We interact with ALL Cellular phone, Pager, and E-mail providers.

Supplemental Office Services

Document Copying and Fax Service
For your convenience, document copying and fax service is available.
(Up to 5 copies each are free with service.)

Business Mailing Address
You may use Image Office Services as your mailing address to receive normal volume, general US mail and small packages. For start-up companies, this can give your customers the perception of establishment and stability until you evolve into your own facility.

Contact Image Office Services

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